Employee Setup and Maintenance Overview

WFO Live maintains an extensive and informative employee list database. The database handles various information details of an employee that can affect the contact center operations.

This option allows you to enter and access all relevant information about your employees including availability hours and preferences of each employee, along with their availability for non-call work. Most features found in the staffing module are only functional after the employee list has been populated.

What do you want to do?

Related Tasks:

• Maintain Employee List
• Applying Availability /Preference
• Fixed Shift Selection
• Exception Calendar and Meeting Planner
• Changing Rank Status
• Maintaining Notes
• Roles in Monet

Related Tasks:

• Setting Non-Call Availabilities
• Maintaining Employee Details
• Maintain Inactive Employees
• Employee Import / Export
• Employee Templates
• Generating Employee Reports